A call center hosted solution, also known as a cloud-based call center solution, is a service that provides businesses with the tools and technology they need to run a call center without having to invest in their own infrastructure or equipment. In a hosted solution, the call center software and hardware are hosted and managed by a third-party provider, which makes it accessible to businesses over the internet.

A call center hosted solution typically includes a range of features such as inbound and outbound calling, call routing, call queuing, call recording, interactive voice response (IVR), and reporting and analytics. These features enable businesses to manage their call center operations more efficiently, improve customer service, and streamline business processes. Some of the benefits of using a call center hosted solution include:

1. Cost savings: Hosted solutions are typically more cost-effective than traditional on-premises call center solutions, as businesses do not need to invest in their own hardware or infrastructure.
2. Scalability: Hosted solutions can be easily scaled up or down to meet changing business needs, making them ideal for businesses with fluctuating call volumes.
3. Flexibility: Hosted solutions can be accessed from anywhere with an internet connection, which allows businesses to support remote workers and operate in a distributed environment.
4. Reliability: Hosted solutions are managed by third-party providers who are responsible for maintaining the system and ensuring that it is available and secure.

Overall, a call center hosted solution can provide businesses with the technology and tools they need to deliver high-quality customer service and support, while also helping to reduce costs and improve operational efficiency.